Refund Policy

At Hacco, we prioritize customer satisfaction and aim to provide a seamless shopping experience. We understand that sometimes an item may not meet your expectations, and we’re here to help. Our refund policy outlines the steps you need to take if you wish to return an item, ensuring a smooth process for both parties.

Return Process

1. Initiate Your Return: If you’re not completely satisfied with your purchase, you can initiate a return within 14 days of receiving your order. Please ensure that the item is in its original condition, unworn, and unwashed, with all tags still attached.

2. Shipping the Return: Once you’ve initiated your return, pack the item securely in its original packaging (if possible) and include any accessories, tags, and documentation that came with it. You are responsible for the return shipping costs unless the item is defective or the wrong item was sent.

3. Quality Control: After we receive your returned item, our team will inspect it to ensure it meets our quality standards. This process typically takes no more than 14 days. We want to ensure that every item we send out meets the high standards we set for our products.

Refund Processing

Refund Notification: Once the quality check is complete, you will receive an email notifying you of the status of your return. If approved, your refund will be processed back to your original payment method.

Time Frame: Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or credit card provider’s policies.

Important Notes

Exclusions: Certain items, such as final sale or personalized items, are not eligible for returns. Please check the product description for specific details.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as per our policy.

Customer Support

If you have any questions or concerns regarding our refund policy or the return process, don’t hesitate to reach out to our dedicated customer service team. We’re here to assist you and ensure that your experience with Hacco is a positive one.

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At Hacco, we value your trust and strive to maintain a high level of service. Thank you for choosing us for your clothing needs! We look forward to serving you again soon.