Return Policy

At Hacco, we want you to be completely satisfied with your purchase. If you need to return an item, please follow our return policy outlined below.

 How to Return an Item

1. Eligibility for Returns
You can return items within 14 days of receiving your order. Please ensure that the items are in their original condition, unused, and in their original packaging.

2. Return Address
Please send your return parcel to the following address:
Hacco Ltd
PO BOX 1510
Enfield
EN1 9TL

3. Include Your Invoice or Order Number
To help us process your return more efficiently, please include your invoice or order number inside the parcel.

4. Send Your Tracking Code
After you’ve shipped your return, please send your tracking code to us at help@hacco.co.uk. This will help us monitor your return and expedite the refund process. 

Important Notes

– Items returned outside of the 14-day window will not be accepted.
– We recommend using a tracked shipping service to ensure that your return arrives safely.
– Original shipping costs are non-refundable, and you are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive your returned item, we will inspect it and process your refund. You will receive an email notification once your return has been processed. Please allow up to 14 days for the refund to reflect in your original payment method.

If you have any questions or concerns regarding your return, feel free to reach out to our customer service team at help@hacco.co.uk

Thank you for shopping with Hacco.