Shipping Information
Last updated: 04/01/2026
This Shipping Information applies to all orders placed with Hacco Ltd.
Shipping Origin
Hacco works with international suppliers and manufacturers.
As a result, most orders are shipped directly from overseas, including China.
This allows us to offer a wider range of products and competitive pricing.
Processing Time
Orders are processed within 1–3 working days after payment has been received and confirmed.
Processing time does not include delivery time.
Delivery Timeframes
Estimated delivery times are provided for guidance only.
Estimated delivery: 8–15 working days
Delivery times may vary depending on:
Destination
Customs clearance
Courier handling
Weather or transport disruptions
Other factors outside our control
Delivery dates are not guaranteed.
Shipping Methods & Tracking
Shipping options available for your order are displayed at checkout
Orders may be delivered by international couriers and local delivery partners
Tracking information is provided where available
Tracking updates may not appear at every stage of transit
Some delivery services do not offer full end-to-end tracking.
Delivery Address Requirements
Customers are responsible for providing a complete and accurate delivery address.
Please note:
Some items may require a physical address or signature on delivery
Delivery to P.O. Box addresses depends on the product and courier and cannot be guaranteed
Delivery to restricted locations (such as military bases) is not available
We are not responsible for delivery issues caused by incorrect or incomplete address details provided at checkout.
Shipping Costs
Shipping costs are displayed clearly at checkout before you place your order
Any applicable delivery charges are confirmed as part of your order summary
Customs, Duties & Taxes
As orders may be shipped internationally:
Parcels may be subject to customs inspection
Import duties, taxes, or handling fees may be charged by local authorities
These charges are set by customs authorities and are outside our control
Where applicable, such charges are the responsibility of the customer.
Delays & Unforeseen Events
We are not responsible for delivery delays caused by events beyond our reasonable control, including but not limited to:
Customs processing
Courier delays
Weather conditions
Industrial action
Transportation disruptions
This does not affect your statutory consumer rights.
Delivery Issues
If:
Your order has not arrived within the estimated delivery timeframe, or
Tracking shows “delivered” but you have not received your parcel
Please contact us as soon as possible after the expected delivery date so we can investigate with the courier.
Your Legal Rights
Nothing in this Shipping Information limits or affects your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
