If you haven't received your order, please follow these steps:

1. Check Tracking: Review the tracking information sent with your order confirmation.
2. Verify Address: Ensure the shipping address provided is correct.
3. Delivery Times: Allow up to 8 working days for delivery.
4. Contact Us: If the issue persists, please contact us at help@hacco.co.uk for assistance.

1. Eligibility for Returns
You can return items within 14 days of receiving your order. Please ensure that the items are unused, in their original packaging, and in the same condition as when you received them.

2. Return Address
Please send your return parcel to:

Hacco
PO BOX 1510
Enfield
EN1 9TL

3. Include Order Number
To ensure a smooth return process, please include your order number inside the parcel.

4. Send Your Tracking Code
After shipping your return, please email your tracking code to help@hacco.co.uk. This helps us track your return and speed up the refund process.

Once we receive your returned item, our team will inspect it to ensure it meets our quality standards. This process typically takes up to 14 days.

We appreciate your patience and understanding.

If you have any questions, feel free to reach out to us at help@hacco.co.uk.

We strive to ensure that the product you receive closely matches what is shown in the picture. However, there may be slight variations due to factors such as:

• Lighting and Photography: The product’s color, texture, or appearance may look different depending on the lighting and angles used in the photo.
• Material Variations: Items made from natural materials, such as wood, leather, or stone, may have unique variations in color or texture, which can make each product slightly different.
• Packaging: The packaging of the product may vary from what is shown in the image.
• Product Updates: If a product has been updated or redesigned, it may look slightly different, but we will always include details of any changes in the product description.