INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
I Did Not Find What I Am Looking For. Can I Request a Product?
If you couldn’t find the product you’re looking for, we’d love to hear from you! You can submit a product request, and our team will do our best to source it for you.
Please email us at help@hacco.co.uk with details of the product you're looking for, and we will get back to you as soon as possible.
I Did Not Receive My Order?
If you haven't received your order, please follow these steps:
Check Tracking: Review the tracking information sent with your order confirmation.
Verify Address: Ensure the shipping address provided is correct.
Delivery Times: Allow up to 8 working days for delivery.
Contact Us: If the issue persists, please contact us at help@hacco.co.uk for assistance.
How can I return an item?
Download & Print the Return Form
[Download Return Form]
Please print and include this form inside your return parcel.
Send Your Return To:
Hacco
PO BOX 1510
Enfield
EN1 9TL
United Kingdom
Email Your Tracking Code
After posting, email your Royal Mail tracking number to:
help@hacco.co.uk
Important Notes:
We recommend using Royal Mail Tracked for secure delivery.
Returns must be made within 14 days of receiving your order.
Return postage is your responsibility unless the item is faulty or incorrect.
How Long Does It Take to Get a Refund?
Once we receive your returned item, our team will inspect it to ensure it meets our quality standards. This process typically takes up to 14 days.
We appreciate your patience and understanding.
If you have any questions, feel free to reach out to us at help@hacco.co.uk.
Will I receive the same product that I see in the picture?
We strive to ensure that the product you receive closely matches what is shown in the picture. However, there may be slight variations due to factors such as:
Lighting and Photography: The product’s color, texture, or appearance may look different depending on the lighting and angles used in the photo.
Material Variations: Items made from natural materials, such as wood, leather, or stone, may have unique variations in color or texture, which can make each product slightly different.
Packaging: The packaging of the product may vary from what is shown in the image.
Product Updates: If a product has been updated or redesigned, it may look slightly different, but we will always include details of any changes in the product description.
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